Return & Refund | Ondherhat | One of the best online store in Bangladesh

Return & Refund

Return & Refund Policy

Welcome to Ondherhat, where customer satisfaction is our top priority. Our Return & Refund Policy is designed to make your shopping experience worry-free and straightforward. Please read the following guidelines carefully to understand our process for returns and refunds.


Return Eligibility

We accept returns for eligible items within 3 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.


Initiating a Return

Log in to your Ondherhat account and navigate to the "Order History" section.

Select the order containing the item(s) you wish to return.

Follow the instructions to initiate the return process.

Pack the item securely in the original packaging, including all accessories and tags.


Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.


Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.


Non-Refundable Items

Certain items are not eligible for return or refund, including:

  • Gift cards
  • Downloadable software
  • Personalized or customized items
  • Perishable goods
  • Exchanges


We currently do not offer exchanges. If you need a different size, color, or product, please return the original item and place a new order.


Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at mbazaraminur@gmail.com within 3 days of receiving the product. We will provide instructions for returning the item or arrange for a replacement.


Cancellations

To cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and process a full refund. Once the order is shipped, the standard return process applies.


Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact our customer service team at mbazaraminur@gmail.com 

Thank you for choosing Ondherhat. We appreciate your trust, and we are committed to ensuring your satisfaction with every purchase.


বিঃদ্রঃ-  দয়া করে ১০০% শিউর হয়ে অর্ডার করবেন।  ছবি এবং বর্ণনার সাথে পণ্যের মিল থাকা সত্যেও আপনি পণ্য গ্রহন করতে না চাইলে কুরিয়ার চার্জ ১২০ টাকা কুরিয়ার ডেলিভারি ম্যানকে প্রদান করে পণ্য সাথে সাথে রিটার্ন করবেন। পরে কোন কমপ্লেইন/রিটার্ন গ্রহণযোগ্য নয়!  অযথা অর্ডার থেকে বিরত থাকুন, কারন আপনার মোবাইল নাম্বার এড্রেস ডিভাইস আইপি নাম্বার দেখা যায় ।

CONTACT FORM

Name

*

Message *

Account Number Add to cart Add to Wishlist Add Address Apply Archive Billing Address and Shipping Address Billing Address Billing Details Cancel reply Cart Cash on Delivery Checkout Cheque Payment Company Name Country Coupon code Coupon value Coupon Customer details Direct Bank Transfer Email Address Email address... Email First Name Tax Free Shipping Tax free Home Input keywords and enter ... items to cart Last Name Link Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account Message METHOD Name NEW ORDER Not Found Any Product Matching Your Query On sale Order Details Order ID Order Notes Order via Whatsapp Our Bank Details Out of stock PAGE MISSING Pay via PayPal; you can pay with your credit card if you have no a PayPal account UPI Transfer Pay via UPI Transfer; you can pay by scanning PayTM, PhonePe, or Gpay QR Code Please make your payment directly via UPI transfer by scaning our below QR codes. Use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account. Pay with cash upon delivery. Payment method Phone Place Order Please send your cheque to Postcode / Zip Price Proceed checkout Product Quantity Readmore Remove from cart Remove from wishlist Send Ship to a different address? Shipping Address Shipping and Handling Shipping Some items had been deleted or blog is in Private mode. Please reload and contact admin Some items have no price data. Please reload and contact admin for updating Something Went Wrong Sort Code SUBSCRIBE Subtotal after applied coupon Subtotal Thank you. Your order has been received Thank you. Here is your order. However, due to a network problem, the shop owner did not receive your order. Please take a screenshot and send it to the owner to finish your order The cart is empty now The wishlist is empty now This coupon is not available This search can help you find what you need Total Town / City / State Update cart View all products of View Cart View wishlist was successfully added to your cart was successfully added to your wishlist Wishlist Your Order
I have read and agree the terms