Return & Refund Policy
Welcome to Ondherhat, where customer satisfaction is our top priority. Our Return & Refund Policy is designed to make your shopping experience worry-free and straightforward. Please read the following guidelines carefully to understand our process for returns and refunds.
Return Eligibility
We accept returns for eligible items within 3 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Initiating a Return
Log in to your Ondherhat account and navigate to the "Order History" section.
Select the order containing the item(s) you wish to return.
Follow the instructions to initiate the return process.
Pack the item securely in the original packaging, including all accessories and tags.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.
Non-Refundable Items
Certain items are not eligible for return or refund, including:
- Gift cards
- Downloadable software
- Personalized or customized items
- Perishable goods
- Exchanges
We currently do not offer exchanges. If you need a different size, color, or product, please return the original item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team at mbazaraminur@gmail.com within 3 days of receiving the product. We will provide instructions for returning the item or arrange for a replacement.
Cancellations
To cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and process a full refund. Once the order is shipped, the standard return process applies.
Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact our customer service team at mbazaraminur@gmail.com
Thank you for choosing Ondherhat. We appreciate your trust, and we are committed to ensuring your satisfaction with every purchase.
বিঃদ্রঃ- দয়া করে ১০০% শিউর হয়ে অর্ডার করবেন। ছবি এবং বর্ণনার সাথে পণ্যের মিল থাকা সত্যেও আপনি পণ্য গ্রহন করতে না চাইলে কুরিয়ার চার্জ ১২০ টাকা কুরিয়ার ডেলিভারি ম্যানকে প্রদান করে পণ্য সাথে সাথে রিটার্ন করবেন। পরে কোন কমপ্লেইন/রিটার্ন গ্রহণযোগ্য নয়! অযথা অর্ডার থেকে বিরত থাকুন, কারন আপনার মোবাইল নাম্বার এড্রেস ডিভাইস আইপি নাম্বার দেখা যায় ।